Customer Support Specialist

About us:

Smarter Contact is the market-leading AI-powered text and voice communications platform for real estate professionals in the US market. We’re building a best-in-class product with world-class talent to serve customers who rave about us. Will you join us?

About you:

This is a direct-hire, high-impact position designed for a support professional who views every interaction as an opportunity to build a relationship. As a Customer Support Specialist, you are the primary face and voice of Smarter Contact across our multiple support channels.

Your mission is to deliver best-in-class customer support while building trust and creating a seamless customer experience. You are not just closing tickets, you are solving complex SMS delivery issues, guiding customers through compliance requirements, and ensuring every interaction is handled with urgency, accuracy, and professionalism while maintaining strong cu...