Job Description
Elevate your career with Dealerware as a Customer Support Specialist. Provide exceptional service to automotive dealership clients while working in a flexible environment.
Dealerware is seeking a detail-oriented Customer Support Specialist to support its growing team. You will manage customer inquiries through phone, chat, and email channels while troubleshooting issues, maintaining accurate support records, and ensuring adherence to service standards. This role requires strong communication skills and an ability to handle a high-volume caseload effectively.
Key Responsibilities:
• Provide first-level support via multiple communication channels
• Troubleshoot and resolve dealership support and product cases
• Maintain case information accurately in the ticketing system
• Collaborate with Product and Engineering teams as needed
• Advocate for customer needs during product discussions
Requirements:
• 1–3 years of B2B customer support experience
• Strong anal...
Dealerware is seeking a detail-oriented Customer Support Specialist to support its growing team. You will manage customer inquiries through phone, chat, and email channels while troubleshooting issues, maintaining accurate support records, and ensuring adherence to service standards. This role requires strong communication skills and an ability to handle a high-volume caseload effectively.
Key Responsibilities:
• Provide first-level support via multiple communication channels
• Troubleshoot and resolve dealership support and product cases
• Maintain case information accurately in the ticketing system
• Collaborate with Product and Engineering teams as needed
• Advocate for customer needs during product discussions
Requirements:
• 1–3 years of B2B customer support experience
• Strong anal...