Customer Support Representative - OMA Insurance

Are you looking to join one of Greater Toronto’s Top 2026 Employers? The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health‑care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary

This position provides the first point of contact for customer service support to members, responding to daily queries and requests, and handling the investigation and resolution of escalations.

How you will make a difference

• Interacting with members to address their service concerns and needs; listening and gathering all relevant information when referring members to an external business partner or the appropriate sales team for an insurance consultation or a more in-depth conversation.
• Providing members wi...