Customer Support Operations Consultant

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

This role enables Ciena Managed Services to win and deliver customer outcomes by shaping service management process architecture and supporting pre-sales engagements. The position connects customer operational needs with scalable, ITIL-aligned service designs that strengthen deal execution and long-term service delivery. The impact of this role is visible across pipeline growth, offer positioning, and customer experience outcomes.

How you will make an impact: