Customer Support Lead

Customer Support LeadLocation: São Paulo, BrazilThe Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide.Chronos Consulting’s client: Leading international digital entertainment and technology group.Job Overview:We are looking for a Customer Support Lead to oversee the daily operations of the Customer Support team within our Brazil iGaming operation. This role will be responsible for managing CS agents, ensuring high-quality customer service, maximizing operational efficiency, and maintaining strict compliance with internal service standards and regulatory requirements.Key Responsibilities:1. Customer Support OperationsLead and manage the Customer Support team to ensure an excellent user experience and timely issue resolution.Monitor daily CS performance metrics, including response tim...