Opus Art Supplies
Customer Support & Fulfillment Leader
Job Description
Customer Support / Full Time / In office
Full-Time · $18.43/hr
Location: Opus Art Supplies, 3162 Thunderbird Cr, Burnaby, BC V5A 3G4
Opus Art Supplies is looking for a detail‑oriented, customer‑focused individual to join our Customer Support & Fulfillment team. This hybrid role bridges customer service with hands‑on fulfillment, ensuring artists across Canada receive outstanding support and the right products—picked, packed, and shipped with care.
You’ll thrive in this role if you’re comfortable moving seamlessly between assisting customers and supporting warehouse operations.
Key Responsibilities
Customer Support
- Provide exceptional service by phone, email, and in-person.
- Assist with product inquiries, order updates, and case resolutions.
- Apply Opus’ CARE principles (Cultivate, Attention, Responsiveness, Empathy) to build trust and connection with artists and educators.
- Maintain accurate ...