Customer Support Engineer L2 IRC295652

We are seeking a Customer Support Engineer to join our team for this opportunity out of Mexico!

Provides technical support covering the full life cycle of client’s products to external customers and partners.
Diagnoses and debugs technically complex software in networked and virtualized environments.
Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
This will be a 24/7 rotation position.

• Experience troubleshooting Windows Server and enterprise authentication issues
• Strong understanding of Authentication vs Authorization concepts
• Hands‑on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshooting
• Ability to analyze logs, isolate root causes, and perform structured troubleshooting
• Familiarity with tools such as Event Viewer, nslookup, gpresult, klist, certutil, netstat, packet capture...