Job Description
Position
Customer Support Associate (e-commerce)
Arrow Electronics, Inc. is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'. This position will be part of our Digital Team which supports the business from our websites.
What You'll Be Doing- Prioritize a positive customer experience by providing expert level customer service, interfacing directly with customers for resolution; with a high level of professionalism, a solid adherence to SLA's and expected time of response.
- Greet customers in a courteous and professional manner, listen carefully to customers' needs and concerns, clarify and confirm customer requirements in a clear and concise manner to ensure issue resolution and customer satisfaction.
- Always maintain a courteous and calm manner to de‑escalate stressful or difficult situations; rely on manager or team support when necessary.
- Maintain basic knowledge of ...