Job Description
Role Summary
A reliable, detail-oriented Customer Support Assistant to manage student support inquiries, monitor online community spaces (Facebook Groups), and provide operational support for live coaching calls and marketing events. This role is distinct from generalist customer support: it is purpose-built for an education, coaching, or membership business, with a strong focus on Zoom event support, community moderation, and content publishing on member portals.
Key Responsibilities
- Respond to customer support inquiries within one business day using approved templates and policies
- Escalate complex inquiries to management and track them through resolution
- Monitor Facebook Groups daily to ensure compliance with community guidelines and rules
- Provide Zoom technical support for live coaching calls and marketing events
- Upload and organize call replays in member portals on the same day as the event
- Ma...