NCR VOYIX
Customer Support Agent
Job Description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job title: Customer Support Agent - Help Desk Agent L1
Location: Belgrade, RS
24 /7 operations that include weekend support (on rotation).
Multiple positions available.
Position Summary & Key Areas of Responsibility
+ Works directly with customers to resolves recurring or standard problems
+ Works directly with NCR Voyix and 3rd party Vendor technicians to resolve HW or SW problems
+ Provides daily and weekly incident tracking sheets to report on performance
+ Reviews incident history to determine recurring faults
+ Provides technical support and assistance to c...
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job title: Customer Support Agent - Help Desk Agent L1
Location: Belgrade, RS
24 /7 operations that include weekend support (on rotation).
Multiple positions available.
Position Summary & Key Areas of Responsibility
+ Works directly with customers to resolves recurring or standard problems
+ Works directly with NCR Voyix and 3rd party Vendor technicians to resolve HW or SW problems
+ Provides daily and weekly incident tracking sheets to report on performance
+ Reviews incident history to determine recurring faults
+ Provides technical support and assistance to c...