Customer Supply Chain Specialist

Reporting to the Manager, Customer Supply Chain, the Customer Supply Chain Specialist serves as a key liaison between customers, sales, and internal teams. This role is responsible for building professional, long‑term relationships through accurate and timely order management, proactive problem‑solving, process improvement, and exceptional communication and provides assistance to customers throughout the supply chain process.

Responsibilities

• Accurately process, audit, and manage customer orders in SAP, ensuring availability, compliance, and on‑time fulfillment.
• Monitor open orders from receipt through delivery to ensure timely processing and proactive issue resolution.
• Serve as a professional point of contact for customers, responding to inquiries and resolving discrepancies related to stock, availability, shortages, shipment timing, and company policies.
• Follow up on stock shortages, shipping issues, and customer‑specific requirem...