Customer Success Specialist

Are you passionate about eCommerce and customer success? Do you thrive on building strong relationships and driving business growth? If so, this is your chance to make a real impact! As a Customer Success Specialist at edrone, you’ll be responsible for client retention, contract negotiations, and revenue growth, ensuring our clients maximize their success with our AI-driven eCRM.

What We Offer

• Competitive salary + performance-based commission
• Hybrid work model – São José dos Campos office (at least 2 times per week) & remote flexibility
• Health & dental insurance
• TotalPass
• Food & transportation vouchers
• Free English lessons
• Therapy sessions (Telavita)
• SESC full credential
• A dynamic, innovative environment

What your typical day will look like

• Client Success & Retention
  • Manage long‑term relationships, ensuring engagement and satisfaction. <...