Rise People
Customer Success Specialist
Job Description
About You
You’re a people person—friendly, patient, and willing to help a teammate. You’re flexible and always ready to hit the ground running. You are a strong communicator who can explain complex invoicing and accounting concepts with simplicity and clarity. You possess an eye for detail and will spot typos before sending.
What You Bring
- 2+ years of experience working as a customer success specialist at a SaaS company
- Technical knowledge to troubleshoot, investigate, and think outside the box
- Exceptional written and verbal communication skills that engage customers
- Talent for decoding customer requests and figuring out what they truly need
- A positive customer‑centric mindset
- Patience and empathy
What You’ll Do
- Communicate with customers by phone, video call, and email
- Record all incoming feedback and respond to customer issues in a timely fashion <...