Customer Success Specialist - 26033103

We’re looking for a Customer Success Manager who thrives on building relationships, driving product adoption, and helping customers get real value from a SaaS platform.

This is a hands‑on role where you’ll guide customers from onboarding to long‑term success—ensuring they fully leverage the platform to improve their accounts receivable workflows .

If you enjoy combining customer support, onboarding, and proactive engagement , this role is for you.

What You’ll Do

• Lead onboarding and activation of new customers
• Drive ongoing engagement and product usage
• Proactively reach out to inactive or underutilized accounts
• Provide support via chat, email, and calls
• Educate customers on best practices and platform features
• Help optimize payment processes and collections workflows
• Build strong relationships and identify opportunities for testimonials and case studies
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