Miller Waste Systems Inc.
Customer Success Representative at Miller Waste
Job Description
Drive customer satisfaction as a Customer Success Representative with Miller Waste Systems in Markham, Ontario. This permanent, full-time role emphasizes relationship management and client retention strategies.
As an Account Management Representative, you will be tasked with managing an assigned portfolio, focusing on customer satisfaction and retention through proactive interaction and support. Your role is critical in ensuring that client needs are addressed and service delivery meets high standards. Your expertise in problem-solving will guide you as you address challenges and enhance customer relationships.
Key Responsibilities:
• Conduct touchpoint calls and account reviews regularly
• Analyze customer feedback to implement service improvements
• Track issues related to service, invoicing, and scheduling
• Prepare reports and account analyses as needed
• Negotiate retention solutions and document account activities
Requirements:
• Strong organizational a...
As an Account Management Representative, you will be tasked with managing an assigned portfolio, focusing on customer satisfaction and retention through proactive interaction and support. Your role is critical in ensuring that client needs are addressed and service delivery meets high standards. Your expertise in problem-solving will guide you as you address challenges and enhance customer relationships.
Key Responsibilities:
• Conduct touchpoint calls and account reviews regularly
• Analyze customer feedback to implement service improvements
• Track issues related to service, invoicing, and scheduling
• Prepare reports and account analyses as needed
• Negotiate retention solutions and document account activities
Requirements:
• Strong organizational a...