Link-Worldwide
Customer Success Pm (Xico)
Job Description
About Every.Io
At Every.Io, we’re reimagining back‑office operations for startups. Our platform simplifies finance, compliance, HR, and more — helping founders stay focused on building, not paperwork. We offer everything a startup needs in one place: banking, cards, bill payments, bookkeeping, tax, HR, payroll, and benefits — all with 10x better workflows using AI. We’re a SeriesA startup backed by YC and Redpoint Ventures, growing fast and building a world‑class team.
What You’ll Do Customer Success (75% initially)- Act as the primary technical point of contact for an assigned portfolio of customers.
- Oversee the onboarding process, ensuring seamless implementation and adoption of our back‑office solutions.
- Provide expert‑level technical support, troubleshooting, and issue resolution for existing customers.
- Develop a deep understanding of customer needs, challenges, and desired outcomes.
- Collaborate closely with cro...