Customer Success Outreach Specialist

We’re looking for a Customer Success Outreach Manager to join Procore’s Customer Success team. In this role, you’ll work with clients and increase engagement with our emerging book of business. This role is a balance of independent and collaborative work, sharing responsibility for post-implementation success & long-term adoption of Procore’s platform.

This position reports to our Manager of Customer Success and can be based remotely in the US. We’re looking for someone to join us immediately.

What you’ll do:

• Conduct proactive outreach to Procore’s Emerging book of business (8000+ clients)
• Schedule implementation consultation calls as well as business reviews for the Emerging Customer Success team members
• Increase the number of business reviews and implementation calls scheduled each month
• Continuously refine our strategy to drive show rates
• Drive engagement with Procore’s most at‑risk emerging accoun...