Customer Success & Operations Manager (Mexico)

Customer Success & Operations Manager (Mexico)About the job Customer Success & Operations Manager (Mexico)We are a growing startup helping fast-growing businesses scale through high-quality offshore talent.We manage large customer accounts and are looking for a strategic, hands-on customer success leader to manage these relationships and ensure operational excellence.Role OverviewAs a Customer Success & Operations Manager, you will own the post-sale relationship with our highest-value customers.You will act as a trusted advisor to clients and oversee the offshore teams delivering services to them.This role requires excellent relationship management, team coordination, and operational problem-solving skills.What Youll DoAccount OwnershipServe as the main point of contact for assigned customer accounts.Build and maintain strong relationships with senior client stakeholders.Conduct regular check-ins, QBRs, and performance reviews.Team & Talent OversightSupervise BPO staff performance o...