Customer Success Officer

1. Enquiry Intake & Processing

• Receive and screen incoming enquiries (high email volume).


• Filter out spam, unreliable requests, or incomplete submissions.


• Create enquiry numbers and register all relevant data into the system.


• Complete or update technical sheets (quantities, specifications, quality details…).


• Identify missing information and proactively reach out to clients via email or phone.

2. Technical Team Support

• Assist the technical team in preparing documentation required for feasibility checks.


• Coordinate with internal teams and manufacturing partners (including India) to gather needed details.


• Support the feasibility assessment workflow and follow up on pending information.

3. Offer Preparation Support

• Once feasibility is validated, support the process by gathering...