Customer Success Manager

**Location**: Mexico City (Hybrid)
**Industries**:B2B SaaS Platform, Fintech
**Compensation Details**
**Salary**: $85,****** MXN monthly
**Variable Pay**:
Equity Package
**Other Benefits**:
Health insurance
Flexible vacation
Learning stipend
**Key Challenges**
- Own account management: align with merchants, deliver performance report, drive upsell and referrals
- Define and manage NRR, retention, and expansion metrics
**Role Summary**
Customer Success Manager to drive adoption, retention, and growth with merchants and buyers.
Own post-launch engagement, ensuring activation, increased usage, and measurable value, while collaborating closely with Growth, Ops, and Risk teams.
**Must-Have Requirements**
These qualifications are required to be considered for this position.
- 5-7+ years in customer success, account management, or growth roles at a B2B fintech or SaaS company
- Experience leading teams across activ...