Customer Success Manager

Job Description

The role of the Customer Success Manager (CSM) is to oversee all aspects of the deployment of a Motorola Solutions Guardian Suite of Control Room Products to a strategically important customer(s). The CSM will be the primary point of contact with the customer in relation to all deployment and technical issues and will manage any backup resources required in support of these activities.

A Customer Success Manager is a subject-matter expert who uses their technical background to bridge the gap between the operational and technical side of a customer journey.

Additionally, they have an exhaustive understanding of the company’s technology. This allows them to guide the delivery strategy and communicate it to the development team. It’s safe to say that Customer Service Managers hold together the technical and business sides of an organisation.

Typical activities involved in the delivery of a Motorola Solutions software solution fo...