Saasventurecapital
Customer Success Manager (Transactional)
Job Description
Location: This position is hybrid-based in Toronto .
Role Description
As a Customer Success Manager (Transactional), you will manage a portfolio of post-implementation customers and ensure they continue to adopt Klir, see value from the platform, and remain successful over time.
This role is ideal for someone who thrives in a fast‑paced environment, enjoys managing a broad portfolio of customers, and takes pride in delivering consistent value through strong execution and prioritization. It requires intentional engagement, sound judgment, and a customer‑first mindset.
You will work primarily with users and managers, driving adoption, identifying risk early, reinforcing value, and supporting renewals.
Your core success metrics include:
- Gross Dollar Retention
- Time to Value
- Adoption
- Customer Health
- Renewal Readiness
Responsibilities
...