Customer Success Manager, Strategic

As a Customer Success Manager, Strategic, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users.

Responsibilities

• Develop strong working relationships with corporate contacts in strategic accounts.
• Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.
• Collaborate with customers and product managers to manage product enhancement requests.
• Act as a subject matter expert on custom product features for strategic accounts.
• Manage initiatives to increase product adoption, customer satisfaction and evangelism.
• Analyze user engagement data and ...