Heidi

Customer Success Manager, SMB

📍 Location
toronto, on
⏰ Job Type
Full-time
📅 Posted
June 01, 2026
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Job Description

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

What You’ll Do

Execute Efficient Onboarding at Scale

  • Deliver consistent, high-quality onboarding experiences across your book of business using est...

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