Customer Success Manager

Overview

About the Role

The Associate Customer Success Manager is responsible for driving long-term customer success and the adoption of Hyland's products and services across a defined set of customers and/or partners. This role operates within a pooled Customer Success model, delivering scalable, team-based coverage across a broad portfolio of midmarket customers. This role focuses on driving retention, adoption, and renewal readiness through proactive, data-driven engagement and structured lifecycle execution.

This role is remote in Brazil

Your Role Responsibilities? Here's What You'll Do.

• Manage a pooled portfolio of midmarket customers, contributing to shared ownership of retention and growth outcomes
• Prioritize customer engagement based on data-driven signals including renewal timelines, product adoption, health scores, and risk indicators
• Execute proactive outreach aligned to lifecycle stages, i...