Customer Success Manager

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$4,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

• Onboard new clients following the sales process and introduce them to our services.
• Serve as the main point of contact for clients, providing guidance, updates, and support.
• Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
• Ensure client retention by proactively addressing issues and providing solutions.
• Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
• Track and report on client progress and performance metrics.
• Escalate issues as needed and manage difficult client interactions with confidence and professionalism
• Contribute to process improvements and build out SOPs for the CSM function.
• Mentor future CSM tea...