Customer Success Manager

💼 Customer Success Manager (CSM) – SaaS / B2B Accounts

Full-Time | Remote | U.S. Business Hours

🚀 About the Role

We’re hiring a Customer Success Manager (CSM) for one of our growing clients.

This role is ideal for someone who enjoys:

• Building strong client relationships
• Driving renewals and account growth
• Solving problems proactively
• Acting as a trusted advisor to customers

You’ll own a portfolio of client accounts and help customers get maximum value from the platform while improving retention, satisfaction, and expansion revenue.

💻 What You’ll Do

Client Onboarding & Adoption

• Lead onboarding sessions and product training
• Help clients successfully implement and adopt the platform
• Track onboarding progress and identify usage gaps early