Job Description
Job Description
The Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support, and value demonstration. The Customer Success Manager will be primarily responsible for the ownership and ongoing development of Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey.
What you will do:
Ability to meet regular renewal and customer satisfaction targets.Accountable for driving customers to be referenceableResponsible for “Customer Journey” artifact development, maintenance, and deliveryResponsible for tracking all customer-related interactions and updates in SalesforceMonitor customer growth and changes in personnelIncrease customers’ utilization of QAD productsPartner with sales executives globally to ensure they are informed about issu...