Customer Success Manager III

We are looking for a Senior Customer Success Manager to spearhead the growth and adoption of a key strategic product in our region: Email . This is a high-visibility role with a significant impact on our business, offering direct exposure to both local and global leadership.

As the CSM for Email, you will play a pivotal role in establishing this new product within our existing client base in Latin America. Your primary mission will be to drive initial adoption and then transition to fostering long-term success, value realization, and expansion.

You will work in a strategic partnership with a dedicated Technical Account Manager (TAM) and the Account Management (AM) team. A crucial part of your role will be to act as the voice of the LATAM market, gathering client feedback, sharing it with our global product teams, and advocating for the necessary improvements to ensure our email solution has a strong product-market fit in the region.

Initiall...