Customer Success Manager, Hotels

About Sadie

We are an industry-leading Voice AI provider specializing in deep integrations with hospitality. Our mission is to become the natural voice of every PMS—delivering seamless guest interactions, automated bookings, and operational efficiencies through conversational AI. Backed by cutting edge research and a growing roster of hotel customers, we’re scaling rapidly and seeking a strategic leader to forge and grow our PMS partnerships worldwide.

About The Role

In this role, you’ll guide new customers through the onboarding process — from initial setup to go-live — ensuring they experience a smooth, efficient, and positive start with Sadie. You’ll work closely with sales, implementation, and support teams to make sure every restaurant is fully equipped to use Sadie successfully from day one.

This is a great opportunity for someone who thrives on being a go getter, strong communicator, and delivering an exceptional customer experience.