Job Description
A Customer Success Manager (CSM) Technical Specialist at IBM means a career where you’re helping clients fully realize the value of IBM products, whilst growing their adoption of next‑generation technologies from across IBM’s software portfolio.
Role and Responsibilities
As a CSM Technical Specialist, you will bring technical expertise and a consultative style to work directly with our leading enterprise customers to understand their business requirements and will be key to helping them deploy IBM’s technology to meet those needs as well as guiding them on the ongoing adoption so they realize the full value of the solution.
To drive deployments, expansion and renewal growth, your primary responsibilities will include, but not be limited to:
- Understand the customer’s business challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of IBM’s automation technology...