Job Description
Our Ideal Candidate Has
- A proactive, data-driven mindset—someone who anticipates needs, identifies risk early, and acts before problems escalates.
- Strong customer communication skills, able to guide onboarding, present value clearly, and manage renewal conversations with confidence.
- High organizational rigor, capable of managing 60–70 accounts while maintaining accurate, complete documentation in Salesforce.
- Ownership mentality—takes accountability for customer outcomes, follows structured processes, and drives cross-functional alignment.
- Ability to interpret dashboards and usage signals to connect customer behavior with actions that improve adoption, retention, and GRR.
- Experience in Customer Success, Account Management, SaaS, IoT, logistics, or supply chain.
Nice To Haves
- Familiarity with Salesforce, Pendo, and analytics dashboards.
- Background supporting hardware + softwa...