Job Description
Overview
The primary role of the Customer Success Engineer (CSE) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. Quorum has built its reputation in the industry offering an exceptional level of support to customers. An ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. The CSE is responsible for client consulting, new customer implementation, project management technical troubleshooting, customer support and new user training.
The Customer Success Engineer, Level I provides initial front-line software support for On Demand Accounting (OGsys on Demand) customers at Quorum Software.
Responsibilities