Customer Success Assistant

We're Hiring | Customer Success Assistant | eNor Securities eNor Securities is a growing company specialized in digital assets and asset tokenization.Our team brings togetherextensive experience in both traditional and digital financial markets, operating with innovation, security, and excellence.We are looking for a proactive and curious Customer Success Assistant eager to develop knowledge in blockchain, digital assets, technology, and customer experience within a dynamic and innovative environment.Main Responsabilities: - Support the customer journey, ensuring a positive experience with our products and services;
- Assist in customer relationship management through email, chat, phone calls, and meetings;
- Monitor customer engagement and support retention and experience improvement initiatives;
- Support the onboarding of new clients by helping present our platform and solutions;
- Collect customer feedback and share insights with internal teams...