Bentley Systems
Customer Success Advocate
Job Description
Position Summary
:As a User Engagement Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their journey. Your work directly drives contract growth and renewal, and you will serve as the primary connection between our users and the value our products deliver.
This is a meaningful opportunity for someone who is energized by building trust with customers and turning those relationships into long-term business outcomes.
Responsibilities:
Identify expansion opportunities within the existing customer base
Guide users through the full post-purchase journey from initial adoption to expansion
Proactively surface new opportunities before customers think to ask
Serve as the consistent presence in the cus...