Job Description
Role Title: Customer Success Account Manager, Requesters
Function: Customer Success
Salary: R$64,903-81,129
Location: Sao Paulo
Contract Type: Permanent
What you will do:
Customer Relationship Management
- Serve as the primary delivery point of contact for a portfolio of requester customers, building strong and lasting relationships with key stakeholders.
- Understand customer needs, objectives, and challenges related to environmental disclosure, particularly concerning Scope 3 emissions and nature‑related impacts.
- Proactively engage with customers to ensure they are effectively utilizing the Portal, building request lists, and leveraging relevant data products.
- Provide ongoing support and guidance to customers on best practices for engaging their supply chains and other relevant stakeholders for disclosure.
- Act as a conduit of the voice of the customer internally, escalating issues and coll...