Confidential
Customer Services Specialist
Job Description
Job Title: Customer Services Specialist
Location: Ultralag, Heredia
Education: High School Diploma preferred
Experience: At least 1 year of experience in phone call management, front-line IT, or support environment
No of Openings: +1
Summary
The Customer Services Specialist is responsible for coordinating communication, planning, and scheduling of Field Replaceable Units (FRU), Customer Replaceable Units (CRU), and replacement fulfillment activities with third-party vendors. This role supports customers, partners, and technical support teams to ensure non-disruptive execution of replacement processes while meeting contractual SLA requirements.
Roles and...