Customer Service Team Lead

OverviewWe are a global wellness company dedicated to transforming lives through science and community.At Immunotec, we seek passionate, creative, and forward-thinking individuals who want to be part of a dynamic and evolving team.The Customer Service Team Lead roleis key to leading a team of customer service agents.Works closely with our agents, Admin and Supervisors to ensure all processes are aligned with Customer Satisfaction, ensuring quality, response time, and optimizing search and user experience.This role requires leadership skills, effective communication abilities, and experience managing teams, with a deep understanding of Customer Service best practices.ResponsibilitiesExecute all processes required in the Customer Service area.Provide continuous training and constructive feedback to improve team members' skills and ensure they deliver outstanding service.Track individual and team performance, analyze KPIs (Key Performance Indicators), and take necessary actions to impr...