Customer Service Team Lead (Pacifico, Tijuana)

Descripción y detalle de las actividadesKey responsibilities include:- Provide coaching and feedback to team members, supporting their development through the performance leadership process.
- Plan, assign, and direct work, including evaluating employee performance, rewarding, and disciplining as necessary.
- Following Brady's guiding values and principles.
- Actively contributing to continuous improvement initiatives alongside team members.
- Maintaining a focus on high delivery performance and cost efficiency.
- Follow up on escalated cases from sales, customers, and other internal or external departments.
- Assist in developing and delivering training within the department as required.
- Conduct monthly Silent Service Observation audits to assess performance.
- Build and nurture successful relationships with customers, distributors, and customer service teams, resulting in increased sales and customer loyalty.
- Participate in the hiring, train...