Job Description
Overview
Join AlgaeCal as a Customer Service Team Lead, focusing on driving customer success and leading a dedicated team in a hybrid work workplace. Empower a group of high-performing professionals to deliver exceptional service. Drive customer satisfaction and team success as you lead the Customer Service team at AlgaeCal.
The Customer Service Team
Responsibilities
- Lead and develop a high-performing customer service team
- Coach team on customer service and sales improvement
- Analyze performance data to implement actionable plans
- Recruit and retain top talent for the team
- Foster a culture of empathy and customer care
Qualifications
- 5+ years in a customer service workplace
- 2+ years of customer service management experience
- Robust knowledge of CRM & contact-center solutions
- Proven track record of coaching team performance
- Ability to attract and r...