Customer Service Supervisor - Full Time

About the role

This role reports directly to the Venue Manager and the Customer Service Manager (Duty Manager) on shift, this role plays a key part in supporting the daily operations of the venue. You will assist in leading our frontline teams to ensure smooth, efficient service across all customer touchpoints, delivering an exceptional experience for our Members and Guests. The role will be primarily based in Blacktown and on occasions at Workers Hubertus in Luddenham.

We're seeking a proactive, can-do individual with previous supervisory experience to help elevate our customer experience and support our teams during day-to-day operations. This is a full time position 38 hours a week working across 7 days.

To be successful in this role applicants must have:

• Supervisory experience at least 1 Year in Club / Hospitality environment (preferred)
• NSW RSA, RCG and ARCG certifications (essential)...