Customer Service Supervisor (Except Financial Services)

Education

Secondary (high) school graduation certificate.

Work Setting

Education.

Responsibilities

• Co-ordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Examine and verify the accuracy of work.
• Conduct performance reviews.
• Co-ordinate, assign and review work.
• Supervise office and volunteer staff.
• Oversee the preparation of reports.
• Oversee development of communication strategies.
• Evaluate work environments, programs and procedures to control, eliminate, and prevent disease or injury.
• Manage contracts.
• Establish and implement policies and procedures.
• Work with minimal supervision.
• Answer electronic enquiries.
• Provide customer service.
• Advise senior management.
• Set up and maintain manual and computerized information filing systems.
• Plan and organiz...