Job Description
As a Customer Service Specialist for the US Market , you will serve as the primary voice of our brand from our Mexico office , ensuring every American customer interaction is handled with empathy, precision, and a solution-oriented mindset. Operating fully in English, your role is critical in maintaining our high standards of service, managing the end-to-end customer journey from initial inquiry to post-delivery support, and directly impacting our customer retention and brand reputation.
At PERGOLUX , you will join a high-growth, Scandinavian-inspired environment where our culture of Unity and Innovation empowers you to take initiative and grow alongside a passionate global team.
What You’ll Do- Deliver responsive, professional assistance across phone, chat, and email to resolve inquiries and service issues with clarity.
- Manage the full order lifecycle, including modifications, tracking, and coordinating with logistics part...