Customer Service Specialist

Customer Service Specialist

Reporting to the Customer Service Department, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution.

What You’ll Do

• Receive and process customer orders
• Develop solutions to customer needs/opportunities
• Build and sustain long-term customer partnerships
• Display effective communication and interpersonal skills
• Collaborate effectively with team members
• Resolve problems and non-conformances quickly
• Other duties as required

What You’ll Need

• University degree or College diploma with specialized training in a related field (i.e., chemistry, sales, or customer service) with two (...