Customer Service Specialist

ALFA Club is a private men’s wellness space based in Oakville, Ontario, built for individuals who want more—from their body, mind, and life. We focus on recovery, discipline, and performance through cold plunge therapy, sauna, and training—alongside elevated services such as grooming and personal development. This is not a traditional gym. It is a high-standard environment designed around consistency, self-respect, and intentional living.

Role Description

This is a full-time, on-site role for a Customer Experience Specialist at ALFA Club in Oakville, Ontario.

This role is responsible for delivering a high-standard, detail-oriented member experience across all touchpoints. Responsibilities include managing member interactions, handling inquiries, supporting memberships, maintaining facility standards, and ensuring the space operates at a premium level daily.

Key Responsibilities

• Deliver a professional, welcoming, and high-standard member...