Customer Service Specialist

Job Description

Union: Non-Union

New or Replacement: Replacement

Department: Manufacturing

Site: 2400 Skymark Ave. Unit 3, Mississauga, Ontario

Reports to: Operations Manager

Wage Range: $45,000 - $60,000 annually

Hours: 37.5 Hours per Week

Status: Permanent Full-time

Number of vacancies: 1

Closing date: June 16, 2026

Duties and Responsibilities

• Respond to customer inquiries via phone, email, chat, and ticketing systems
• Troubleshoot product and service issues with clarity and efficiency
• Collaborate with technical teams to escalate and resolve complex problems
• Maintain accurate records of customer interactions and feedback
• Validate information to check for accuracy on product information, pricing and terms.
• Process orders in the ERP system