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Customer Service Specialist at United Way
Job Description
Join United Way Greater Toronto as a full-time Customer Service and Campaign Support Specialist, committed to enhancing community impact through exceptional service. This role focuses on engaging donors and volunteers within Ontario.
As an entry-level specialist, you will assist with United Way’s online fundraising platform while providing support in various communications. Your responsibilities will include coordinating donor interactions, managing inquiries across multiple channels, and maintaining data integrity. This position is ideal for proactive individuals seeking to contribute to meaningful campaigns in a supportive environment.
Key Responsibilities:
• Deliver multi-channel customer service using Salesforce Service Cloud
• Manage and follow up on customer cases to ensure resolution
• Collaborate with internal teams to address inquiries and issues
• Provide training on online workplace campaigns and tools
• Maintain accurate donor records in CRM systems
...
As an entry-level specialist, you will assist with United Way’s online fundraising platform while providing support in various communications. Your responsibilities will include coordinating donor interactions, managing inquiries across multiple channels, and maintaining data integrity. This position is ideal for proactive individuals seeking to contribute to meaningful campaigns in a supportive environment.
Key Responsibilities:
• Deliver multi-channel customer service using Salesforce Service Cloud
• Manage and follow up on customer cases to ensure resolution
• Collaborate with internal teams to address inquiries and issues
• Provide training on online workplace campaigns and tools
• Maintain accurate donor records in CRM systems
...