Customer Service Representative

Customer Service Team Leader at Oslo Skin Lab

Requirements

• Proven leadership experience in a customer care, retention, or subscription-based environment
• Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role
• People-focused leadership style: high empathy, candid feedback with a thoughtful delivery
• Fluent in Spanish and English; additional languages (German or Portuguese) are a plus
• Flexible and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain
• Strong experience working with KPIs and performance management
• Able to balance hands-on operational involvement with strategic thinking
• Willing to travel when needed
• Technically confident, with experie...