Job Description
Customer Service Representative – Property Management & Vacation Rentals (Remote)
As a Customer Service Representative, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You’ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.
Key Responsibilities:
- Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
- Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
- Provide support during guest stays by troubleshooting and escalating issues as needed
- Communicate with property owners regarding updates, concerns, or service needs
- Assist with various administrative p...