Customer Service Representative – LATAM

Opportunity

Reporting to the International B2B Customer Service Manager, this role supports Latin America distributors with a strong emphasis on data analysis, performance reporting, and insights-driven decision making. The position is responsible for order management, shipment planning, backlog and inventory analysis, and distributor performance reporting. The role partners cross-functionally to translate complex supply chain and customer data into actionable insights that improve service, reduce backlog, and support distributor growth across Latin America markets.

Work Mode: Remote

Specific Responsibilities

Distributor & Customer Support

• Serve as the lead point of contact for assigned Latin America distributor accounts, managing inquiries and escalations across phone, video, email, and written communication.
• Support distributors by providing data-backed recommendations related to order status, delivery performance, b...